Contact Us

Welcome to velloao!

At velloao, we are committed to providing a convenient and enjoyable online shopping experience. We specialize in clothing and apparel, offering fashion products designed to suit different styles, preferences, and everyday needs.

If you have any questions about our products, orders, payments, shipping, delivery, returns, refunds, or other store-related matters, our customer service team is here to assist you.

1. Customer Service

For customer service inquiries, please contact us using the following information:

Email: service@velloao.com

Website: https://velloao.com

Phone: +86 18681497387

When contacting us regarding an existing order, please include your order number and the email address associated with your purchase.

Providing these details will help us review and respond to your inquiry more efficiently.

2. Product Inquiries

If you have questions about our clothing and apparel products, including sizing, materials, colors, styles, care instructions, or product availability, please contact our customer support team.

We will make reasonable efforts to provide the information you need before making a purchase.

We also recommend reviewing the product descriptions and size information provided on each product page before placing an order.

3. Order and Shipping Assistance

For questions regarding order confirmation, order status, shipping updates, tracking information, or delivery concerns, please contact:

Email: service@velloao.com

Please include your order number and a brief description of your inquiry.

For general information about order processing, shipping arrangements, and estimated delivery times, please review our Shipping Policy.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please contact our customer service team before sending any merchandise.

Return Support Email: service@velloao.com

Please provide:

Your order number.
The item you wish to return or exchange.
The reason for your request.
Relevant photographs, if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide the applicable return instructions.

Please do not send merchandise to our registered business address unless our customer service team specifically confirms that it is an authorized return location.

For more information, please review our Returns & Refund Policy.

5. Business Information

Brand Name: velloao

Operator / Legal Business Name: Shenzhen Xihe Trading Co., Ltd.

Business Type: Online Retail of Clothing & Apparel

Registered Business Address:

Room 1006, No. 6, Lane 1, Hebei Xincun, Xianglian Community, Longhua Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China

Website: https://velloao.com

Customer Service Email: service@velloao.com

Contact Phone: +86 18681497387

Our registered business address is provided for company identification and business correspondence purposes. It is not a designated merchandise return facility.

Customers must contact our customer service team to obtain the appropriate return instructions and return address.

6. Additional Assistance

If you experience any issues with your shopping experience, please do not hesitate to contact us.

We will make reasonable efforts to review your concerns and provide an appropriate resolution in accordance with our published policies and applicable law.

Thank you for choosing velloao.

We appreciate your trust and look forward to assisting you.